Terms and Conditions

Dear Valued Customers,

In order to make your shipping experience enjoyable, we encourage you to read prior to taking any action as it may be updated from time to time. If you do not agree to the terms and conditions provided, please do not proceed with any orders or activity through our website.

By using our services on the website or purchasing and or using our products or services, you acknowledge and agree to be bound by these terms as follows:

INTELLECTUAL PROPERTY RIGHTS

We thank you for the appreciation on the content that we publish on this website. However please note that all content from our website and social media are our own. Therefore it should not be used for any purposes other than personal. Content includes but are not limited to graphics, logos, photographs, image rights, videos, or texts. Any reproduction, copying or foregoing of the content are prohibited. To use our content for editorial purposes please send an email to [email protected]

SIGNING UP AND SUBSCRIBE!

Signing up will not only make your shopping experience faster, you will also be able to get our latest updates that you would not want to miss. Be sure to give us your most current and accurate information to us. Don't worry, your information will be kept privately. 

ORDER HANDLING

Reservations for any of our products are not permitted.

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment completely.

PAYMENT & CONFIRMATION

Payment should be made strictly in 12 hours after checking out. We will automatically send an invoice with the details of your order via email.

Confirmation (only for Bank Transfer) should be made strictly after you have paid your order. You can make the confirmation easily by clicking on the 'CONFIRM PAYMENT' link. Be sure to keep your order ID so you can confirm your order. You do not need to confirm your payment if you pay with Credit Card or Virtual Account Method.

RETURNS & EXCHANGES POLICY

Please note that we do not provide pick up services for returns and exchanges.

Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Duma used to send the goods. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.

CUSTOMER CARE

For any further information and questions please kindly email us at [email protected]